Returns and Refunds
Your satisfaction is our first priority at Secret Headquarters so it’s really important to us that you get the right thing when you shop with us.
However, we are not required to provide a refund or replacement if you change your mind.
It is the responsibility of the customer to read the full description of the items purchased and to ask any questions prior to completing checkout.
However, we are not required to provide a refund or replacement if you change your mind.
It is the responsibility of the customer to read the full description of the items purchased and to ask any questions prior to completing checkout.
Please be advised that any refunds that are processed will be subject to processing fees and as such will be deducted from your refund total.
Secret Headquarters does not accept returns for items with minor imperfection such as small dents, creasing or shelf wear. Although great care is taken with sending paper products through the post, They can sometimes result in minor wear to items.
Our business hours are between Monday to Friday 10:00am – 5.00pm, excluding VIC public holidays. Orders made during the weekend or public holiday will not be processed until the next business day.
We take great care packaging each order to ensure it reaches you in the best possible condition. We accept no responsibility for any loss or damage once it has been received by Australia Post.
Any items purchased without Insurance will not be covered for loss or damage by Secret Headquarters Comic Emporium.
Email: enquiry@secrethqcomics.com.au
Phone: (03) 9769 3469
